Last updated: 6 September 2026
1. Introduction
DonellLeads respects your privacy and is committed to protecting the personal information you provide when using our website, platform and related services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and what rights you may have regarding your personal information.
2. Who We Are
DonellLeads is an online marketplace that connects customers requiring services with professionals and service providers who may respond to those opportunities.
DonellLeads is not necessarily the contractor, service provider or customer involved in a project. Users may enter into separate agreements with each other.
3. Information We May Collect
Depending on how you use the platform, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Business information
- Service categories
- Business location or service area
- Project descriptions
- Project budgets
- Project photographs or uploaded files
- Account login information
- Wallet and transaction information
- Payment references
- Messages and communications sent through the platform
- Technical information about use of the website
4. Information Provided by Clients
Clients may provide information when creating a project or requesting services.
This information may include the project description, approximate location, budget, photographs, preferred communication method and other information required to obtain quotations.
Clients should not upload unnecessary sensitive personal information about themselves or another person.
5. Information Provided by Professionals
Professionals may provide information including their name, business details, contact information, service categories, service areas, profile information and other information necessary to participate in the DonellLeads marketplace.
6. Why We Use Your Information
We may use personal information for purposes including:
- Creating and managing user accounts
- Providing the DonellLeads service
- Connecting clients and professionals
- Processing lead purchases
- Processing wallet transactions
- Processing payments through payment providers
- Sending service-related notifications
- Responding to customer support requests
- Preventing fraud and abuse
- Improving platform security
- Maintaining records
- Resolving disputes
- Complying with legal obligations
- Improving the website and user experience
7. Sharing Information
DonellLeads may share information where reasonably necessary to operate the platform and provide the requested service.
This may include sharing relevant information between a client and a professional when the platform's functionality allows the professional to respond to or purchase a lead.
We may also use trusted third-party service providers for services such as payment processing, hosting, security, communications and technical infrastructure.
We do not intend to sell or rent users' personal information to third parties for their own unrelated marketing purposes.
8. Payment Information
Payments may be processed through third-party payment providers such as PayFast.
DonellLeads does not require users to provide their complete bank-card details directly to DonellLeads where those details are processed by the external payment provider.
Payment providers may process information in accordance with their own privacy policies and terms.
9. Wallet Information
DonellLeads may maintain records of wallet deposits, lead purchases, refunds, bonuses and other wallet-related transactions.
These records may include amounts, transaction references, dates, account identifiers and payment status.
10. Contact Information
When a professional purchases a lead and the platform permits contact details to be unlocked, relevant client contact information may become available to that professional.
Users must only use contact information for legitimate purposes connected with the relevant project or service.
Users must not misuse, sell, distribute or unlawfully share another person's contact information.
11. Account Security
Users are responsible for keeping their account credentials confidential.
You should immediately notify DonellLeads if you believe that your account has been accessed without permission.
DonellLeads takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Cookies and Technical Information
DonellLeads may use cookies, sessions, logs and similar technologies to operate the website, maintain login sessions, improve functionality, protect the platform and understand how the website is used.
Your browser may allow you to control or disable cookies, although doing so may affect certain website functions.
13. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including account management, transactions, legal obligations, dispute resolution, fraud prevention and legitimate business records.
Information that is no longer reasonably required may be deleted or securely disposed of, subject to applicable legal and operational requirements.
14. Your Rights
Subject to applicable law, you may have rights concerning personal information held about you, including rights to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
These rights may be subject to lawful limitations and verification requirements.
15. Direct Marketing
Where applicable, DonellLeads will handle direct marketing communications in accordance with applicable law.
Users may contact us if they wish to query or manage marketing communications.
16. Third-Party Websites
DonellLeads may contain links to third-party websites, including social media and payment services.
We are not responsible for the privacy practices, security or content of third-party websites.
17. Children
DonellLeads is intended for users who are legally able to enter into agreements applicable to the services they use.
We do not knowingly request unnecessary personal information from children.
18. Changes to This Privacy Policy
DonellLeads may update this Privacy Policy from time to time to reflect changes in the platform, technology, business practices or applicable law.
The updated version will be published on this page with an updated revision date.
19. Privacy Complaints and Requests
If you have a question, request or complaint regarding your personal information, please contact DonellLeads using the details below.
20. Legal Review
This Privacy Policy is intended to explain DonellLeads' privacy practices in clear language. It should be reviewed by an appropriately qualified South African legal professional before being treated as the platform's final legal policy.